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Community · · 3 min · 8 steps

How to reply to comments from Munshi

Open Community in Munshi to see comments from your channels in one list. Reply, mark comments resolved, and hide or delete the ones that should go.

Before you start

  1. Open Community

    Click Community in the sidebar. Comments on your recent posts from every connected channel sit in one list. The line under the title counts how many are waiting on a reply.

    The Community page with its list of comments and the line counting those waiting on a reply, both outlined.

  2. Filter the list

    Pick a channel above the list to see only its comments. One menu beside the channels filters by status: Unanswered, Replied or Resolved. The other sorts by Unanswered first, Newest or Oldest. Reset clears all three.

    The filter bar with the Instagram channel picked, the status and sort menus, and Reset.

  3. Open a comment

    Click a comment. The right side shows the post it was left on, with the comment under it. View opens that post on the network.

    A comment open beside the Instagram post it was left on.

  4. Reply to it

    Type in Reply publicly… and click Reply. Munshi posts the reply on the network and shows it under the comment as Your reply. The comment is marked Replied.

    A reply typed into the reply box, with the Reply button outlined.

  5. Mark it resolved

    Click Mark resolved when a comment needs nothing more, whether or not you replied. It then shows Resolved. With Unanswered first, it moves below the comments still waiting.

    The comment marked Resolved, with the button beside it now reading Reopen.

  6. Reopen it

    Click Reopen to bring a resolved comment back. A comment you replied to comes back as Replied. One you never answered comes back as Unanswered.

    The reopened comment showing Replied again, with Mark resolved back beside it.

  7. Hide or delete a comment

    For a comment that should go, use the red button beside Mark resolved. On Instagram it reads Delete and removes the comment. On someone else's Threads reply it reads Hide, because Threads only lets you hide those. Either way, the comment leaves the inbox at once, with no confirmation.

    A spam reply on Threads open in the inbox, with the Hide button outlined.

  8. Check for new comments

    Munshi reads your comments again when you open Community and the last read is more than 15 minutes old. Click Refresh to read them now. After a few refreshes in an hour, the button reads Refreshed recently for a while.

    The Refresh button at the top right of the Community page, outlined.

Where you are now

Your reply is live on the network, and the comment is filed as Replied or Resolved. Anything that should not stay is out of the inbox.

If something goes wrong

“That's a lot of replies. Try again in a few minutes.”

Wait a few minutes and click Reply again. Your text is still in the box. A workspace can send 20 replies an hour from Munshi.

“This comment has aged out of the last sync”

Click Refresh, wait for the list to reload, and try again. The comment is no longer in Munshi's latest read of the network, often because it was deleted there.

“Replying isn't supported on YouTube yet”

Reply on the network itself, then mark the comment resolved in Munshi. Comments from YouTube and Bluesky come in for you to read only.

“Could not update that comment.”

Try again in a moment. Munshi could not save the change to resolved or reopened, so the comment went back to how it was.

Related guides

Try it on your own brand this week.

Munshi Social, the AI content marketing engine for small teams, plans, writes, publishes, and tracks your blog and socials. The guide above shows the real app, not a mock-up.

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