← When something goes wrong
When something goes wrong · · 2 min read

The connect window did not finish

The network's sign-in window stopped early and nothing was saved. Connect again from Integrations. Covers blocked popups, expiry and accounts in use.

The network's sign-in window could not finish, so nothing was saved. Close the window and start the connect again from Integrations. The window says Connection not completed with the reason, and Munshi shows the same reason.

The window did not open

“Your browser blocked the popup. Allow popups for Munshi and try again.” Your browser stopped the connect window from opening. Allow popups for the Munshi site in your browser, then connect again.

On a phone the window opens as a new tab. Finish there, then come back to the Munshi tab.

A session or attempt expired

  • “Your Munshi session expired while you were signing in. Sign in to Munshi, then connect the account again.” Your Munshi sign-in ended while the window was open. For example, you signed out in another tab.
  • “That connection attempt has expired. Start the connect again from Integrations.” A connect attempt lasts 30 minutes. Starting another connect also replaces the one before.
  • “That connection step expired. Please reconnect.” The list of Pages or profiles to choose from is no longer waiting. For example, another connect may have started. Connect again.

The network said no, or the account could not be added

  • “The connection was declined or cancelled. Nothing was saved.” Access was not granted on the network's screen. Connect again and allow the access it asks for.
  • “We couldn't confirm which account was connected. Please try again.” The network finished, but Munshi could not tell which account it returned. Connect again.
  • “That network returned no pages we can post to.” The Facebook or LinkedIn login you used gave Munshi no Page or profile to post as.
  • “That account is already connected to another workspace.” An account can belong to one Munshi workspace at a time, even across your own workspaces. Ask the owner of the other workspace to disconnect it there, then connect it here.
  • “Couldn't finish connecting. Please try again.” Munshi could not add the Facebook Page, or LinkedIn profile or Page, that you picked. Try again. If another workspace already uses it, even one of your own, disconnect it there first.

If you closed the window

Closing the window stops the connect. Munshi then checks whether the account connected anyway. A network that finished just before you closed it still shows as connected.

If something goes wrong

Threads connected a different account

Threads connects whichever account is signed in at threads.com. Sign out there first, then connect again.

Instagram fails on Meta's own screen

Switch to a professional account, then connect again. Meta lets only professional Instagram accounts connect. A personal account fails on Meta's screen without Munshi hearing about it.

Try it on your own brand this week.

Munshi Social, the AI content marketing engine for small teams, plans, writes, publishes, and tracks your blog and socials. The guide above shows the real app, not a mock-up.

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